Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Our Commitment to Privacy

At SurplusPlanet360, our goal is 100% customer satisfaction. We are committed to ensuring your privacy as a customer.

To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

We provide access to this Privacy and Security page from most of our pages, and always include it on pages where personally identifiable information may be requested.

The Information we collect

When placing an online order, we collect the following information: name, company name (optional), address, phone number, email address, gift message (if applicable), and credit card information. In cases where your order is being sent as a gift, we do collect the recipient’s name, company name (optional), address, and phone number.

When you send us an email or use the form on the “How to contact us” section of our customer service page, we collect your name, email address, and email content.

We do not collect names, email addresses, or any other information that you submit on our “Refer SurplusPlanet360.com to a friend” page.

We do not collect any personally identifiable information on our surveys, nor is the survey data that we collect associated with any information that you submit while placing an order with us. We use this information exclusively to improve our customer service and our website.

How we use the information

The information we collect is used solely for the purpose of fulfilling your order and improving your overall shopping experience with us.

When you send us an email or use the “ How to contact us” section of our customer service page, we use the information you submit to address particular questions and/or problems you may have with our website or your order.

We do not sell or exchange email addresses with third parties.

We may occasionally make our list of names and mailing addresses (but not email addresses) available to companies and organizations whose products or services may be of interest to you. If you do not want your name and address shared with other organizations, simply send us an email at CustomerCare@SurplusPlanet360.com.

In an effort to offer you the best and most current, products we may contact you with special offers, only for those customers who voluntarily join our email list.

If for any reason you would like to be taken off of our preferred list, please contact us via email at Email-List@SurplusPlanet360.com or respond directly on the email link “please unsubscribe from this list” located at the bottom of all emails we send out.

How to Access or correct your information

At any time you may review or update your personally identifiable information that we collect online and maintain by emailing us at CustomerCare@SurplusPlanet360.com

To better protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making changes to your information.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.